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Warranty Information

At Adore Sleep, every bed is crafted with exceptional care, premium materials, and attention to detail. We are proud of the quality of our products and are committed to ensuring our customers enjoy comfort and confidence with every purchase.

That is why all Adore Sleep beds are covered by a 12 Month Manufacturer’s Warranty from the date of delivery.

What Our Warranty Covers

Our 12 month warranty protects against manufacturing defects relating to:

  • Structural bed frame faults
  • Defective craftsmanship
  • Faulty materials or components
  • Manufacturing issues affecting the functionality of the bed

Should a genuine manufacturing fault occur within the warranty period, we will assess the issue and, where appropriate, arrange a repair, replacement part, or product replacement.

What Is Not Covered

Our warranty does not cover:

  • General wear and tear
  • Accidental damage or misuse
  • Damage caused by improper assembly or handling
  • Fabric fading, creasing, or natural softening over time
  • Stains, spills, burns, or pet damage
  • Commercial or business use
  • Damage caused by failure to follow care instructions

Please note that slight variations in fabric texture, colour, and finish are considered normal characteristics of upholstered furniture.

Mattress & Product Care

To maintain the quality and longevity of your furniture, we recommend:

  • Using your bed only for its intended purpose
  • Avoiding excessive weight or pressure on side rails and headboards
  • Keeping fabrics away from direct heat or prolonged sunlight
  • Regularly checking and tightening fittings where necessary

Proper care will help preserve both the appearance and structural integrity of your furniture over time.

Making a Warranty Claim

If you experience an issue with your Adore Sleep bed within the warranty period, please contact our customer care team with:

  • Your order number
  • Proof of purchase
  • Clear photographs of the issue
  • A brief description of the fault

Our team will review your claim and aim to resolve the matter as quickly and efficiently as possible.

Important Information

The Adore Sleep warranty is non-transferable and applies only to the original purchaser. Any repairs or replacements carried out under warranty do not extend the original warranty period.

At Adore Sleep, we are dedicated to delivering luxury, quality, and lasting comfort — ensuring every customer can shop with complete peace of mind.