Welcome to Adore Sleep. These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by the terms outlined below.
Please read these Terms carefully before making a purchase.
Adore Sleep specialises in luxury handcrafted beds, mattresses, and bedroom furniture. Many of our products are bespoke and made to order according to customer-selected specifications.
Once an order is placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.
Adore Sleep reserves the right to:
An order is considered accepted once production or dispatch has commenced.
Many of our products are customised and manufactured specifically to your chosen measurements, fabrics, colours, or designs.
Under the Consumer Contracts Regulations 2013, bespoke and made-to-order products are exempt from standard cancellation rights that apply to non-customised online purchases.
Customers are responsible for ensuring:
All prices displayed on our website are in GBP (£) and include VAT where applicable.
We reserve the right to amend pricing at any time without notice. However, any confirmed orders will not be affected by subsequent price changes.
Full or partial payment may be required before production begins.
Delivery times provided are estimates and may vary depending on production schedules, location, and courier availability.
Customers are responsible for ensuring:
Additional charges may apply for:
If delivery cannot be completed safely, our team may leave items in a suitable location or return them to our warehouse, where additional fees may apply.
Customers must inspect items upon delivery and report any damages or faults within 48 hours.
Where a product is confirmed to be faulty due to manufacturing or delivery issues, Adore Sleep will arrange an appropriate resolution, including:
We reserve the right to inspect or request photographic evidence before approving claims.
Please refer to our separate Refunds & Returns Policy for full details regarding cancellations, returns, refunds, and bespoke item regulations.
As many products are made to order, returns for change of mind may incur fees.
For hygiene and safety reasons, mattresses that have been opened, unsealed, or used cannot be returned unless faulty.
This does not affect your statutory rights relating to defective products.
We make every effort to display colours, fabrics, and finishes accurately. However, slight variations may occur due to:
Minor variations are considered normal and not faults.
Adore Sleep beds are supplied with a 12 Month Manufacturer’s Warranty covering manufacturing defects only.
The warranty does not cover:
Full details can be found in our Warranty Policy.
All website content including logos, images, product descriptions, graphics, and branding remain the property of Adore Sleep and may not be copied, reproduced, or used without written permission.
To the fullest extent permitted by law, Adore Sleep shall not be liable for:
Nothing within these Terms excludes liability where unlawful under UK consumer law.
Your personal information is handled in accordance with our Privacy Policy and applicable UK data protection legislation.
These Terms are governed by the laws of England and Wales. Any disputes arising in relation to these Terms or purchases made through our website shall be subject to the exclusive jurisdiction of the English courts.
For any questions regarding these Terms of Service, please contact:
Company name: Adore Sleep
Address: Unit 11 County Workshops
Wood Street
Dewsbury
England
WF13 1QU
Telephone: 01924 692100
Email: adoresleepltd@gmail.com