At Adore Sleep, every bed is handcrafted and made specifically to order using carefully selected materials and bespoke finishes. As each item is individually manufactured for every customer, we kindly ask that all measurements, fabric selections, and order details are carefully reviewed before purchase.
We are committed to delivering exceptional quality and customer satisfaction, and this policy outlines your rights regarding returns, refunds, replacements, and cancellations.
All Adore Sleep products are bespoke and made to order. Under the Consumer Contracts Regulations 2013, customised and made-to-order items are exempt from the standard 14-day cancellation rights that apply to non-bespoke online purchases.
As our products are manufactured specifically to your chosen specifications, returns for change of mind, preference, or incorrect ordering may not qualify for a full refund and may incur charges.
This does not affect your statutory rights if goods are faulty, damaged, or not as described.
If you wish to request a return, you must notify us within 14 days of delivery.
If your item arrives damaged, faulty, or with a manufacturing defect, please contact us as soon as possible with:
Where an issue is confirmed to be the responsibility of Adore Sleep, we will offer:
As all items are bespoke and manufactured specifically to order, returns requested for reasons other than damage, faults, or quality concerns may be subject to a return and restocking fee.
This includes:
Any applicable deductions or charges will depend on the item and collection requirements.
Returned products must:
Adore Sleep reserves the right to refuse returns that do not meet these conditions.
For hygiene and safety reasons, mattresses that have been opened, unsealed, or used cannot be returned or refunded unless they are faulty.
This policy is in accordance with UK consumer hygiene regulations relating to sealed goods unsuitable for return once unsealed.
We strongly recommend checking all mattress specifications carefully before purchase.
Once a return or claim has been approved and inspected, refunds will be processed within 14 days using the original payment method.
Please note:
We kindly ask customers to inspect all items upon delivery and report any issues within 48 hours.
If your furniture arrives damaged or develops a manufacturing fault, our customer care team will work promptly to resolve the matter through repair, replacement, or refund where appropriate.
Customers are responsible for ensuring that ordered furniture will fit safely into the property. Please check:
If delivery cannot be completed due to access restrictions that were not disclosed before delivery, additional charges may apply.
For returns, refunds, or assistance with your order, please contact the Adore Sleep customer care team. We are committed to providing both exceptional products and a premium customer experience from start to finish.